Osprey Rocks
The plastic buckle on my Osprey pack broke near the end of my last climb, and I braced myself to pay for the part plus shipping. Instead the parts department took my info and said, "you're all covered." Now that is good service.
I mentioned previously that the plastic buckle on the hip belt of my Osprey Argon 110 pack broke near the end of my last climb. I'm guessing someone (me?) stepped on the buckle after I dropped the pack on the pavement next to the car.
I have several other (expensive) pieces of gear that I have to buy before the Alaska trip, so I reluctantly called Osprey - expecting to pay $20 for a little piece of plastic and another $20 for shipping and handling.
I got transferred to the parts department. She asked for my name, address, phone number. She gave me a confirmation code and was about to hang up when I asked, "how do I pay for this?" She just said, "you're all covered." Now that's good service.